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Job Description

We are looking for a Customer Support Executive to join one of India’s biggest e-commerce client. The primary role of the applicant will be to handle customer complaints, process orders, and provide information about an organization’s products and services.

Roles and Responsibility:

  • Manage and asses the Customer calls in a timely manner for various reasons like answer inquiries, resolve complaints, requests and provide information.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Primary focus is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of all conversations in database in a comprehensible way.

Eligibility Criteria

  • Applicant should be fluent in English & Hindi (Mandatory).
  • Relevant experience in customer service would be an added advantage.
  • Very good spoken English & Good Attitude
  • Only Graduates can apply for the job.

Salary: 2.4 to 2.5 LPA

Job location: Bangalore

Shift: Rotational Day Shift

Candidates who can apply for this role: Fresher, Call centre, Voice process, Customer service, Customer care, Customer executive, Customer support, BPO, CSR, CRO, CSE, CSA and International Voice. Telecalling

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